This is a combination of reporting and personal memoir about the direct care industry. The author worked in the industry for several years, and saw both its limitations and its promise first hand. In this book, she describes her experiences as well as the experiences of a woman injured working in a care home, and then reports on the facts about the industry. I wish she had gone a bit deeper in her reporting, perhaps interviewing former residents of these homes and executives in the companies that run them. Still, I found the book interesting and well-written, and I certainly learned from reading it.
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